Shipping policy
Shipping and Processing
Each printed order is personalized and requires proof approval before printing. Orders typically ship within 2 to 3 business days after the final proof has been approved. Requested revisions or delays in approving your proof will extend the production timeline.
During December and other high-volume periods, processing may take up to 5 business days. Business days exclude weekends and US postal holidays.
Shipping Rates and Delivery
Free standard shipping is available on all orders shipped within the United States. Shipping rates for Canada and faster US shipping options are calculated and displayed at checkout.
Most orders are shipped through USPS. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.
Shipping times are in addition to the processing time described above. Choosing an upgraded shipping service expedites the package after it has been dispatched; it does not shorten proofing, revision or production time.
Delivery dates are estimates and cannot be guaranteed. Weather, holidays, carrier disruptions and other circumstances outside our control may occasionally cause delays, but we will always do our best to help if a problem occurs.
Shipping Address
Please check that your shipping address is complete and correct before submitting your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may be unable to redirect it.
Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be sent again.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us as soon as possible with your order number. For damaged orders, please retain the packaging and include photographs of both the item and packaging so we can assist you and work with the shipping carrier.
If tracking shows that a package was delivered but you cannot locate it, please first check with other household members, neighbors and your local post office. If it is still missing, contact us and we will help investigate.
Special Shipping Requests
If you have a specific deadline or special shipping requirement, please contact us before ordering. We will confirm whether the requested timeline is possible and recommend the most appropriate shipping option.
International and Digital Orders
Physical products are currently shipped within the United States and Canada. Canadian shipping rates are calculated and displayed at checkout.
Digital products are delivered electronically and do not require shipping. Digital products are available to customers worldwide.
Please contact us if you have any questions about processing, shipping or delivery before placing your order.