FAQ

Have questions before ordering? You’re in the right place. Claudia Owen has been creating invitations and stationery for many years, with thousands of orders placed through Etsy and our own website. These answers will help you understand how the process works before you place your order.

Start Here: Ordering, Customization & Proofs

How does the ordering process work?

After you place your order, we personalize your chosen design with your event details. For printed orders, you’ll receive a digital proof to review before anything is printed. You can request changes, and once you approve the proof, your order will move into production.

This way, you’re not left trying to design everything yourself — we handle the customization for you.

Will I get to see a proof before my invitations are printed?

Yes. For printed invitation orders, you’ll receive a digital proof before printing begins. Please review the wording, spelling, dates, times, names, addresses, and layout carefully. Nothing is printed until you approve your proof, unless you have specifically chosen to skip the proofing stage so your order can move to print more quickly.

If you choose to skip the proof, please make sure all details are correct when placing your order, as your item may be sent straight to print.

Can I request changes to the design?

Yes. Most designs can be customized with your wording, event details, colors, logos, wording changes, and other small layout adjustments. The sample wording shown in each listing is just a starting point, so the invitation can usually be adapted for a different occasion or celebration.

What if I’m not sure what wording to use?

That’s completely fine. You can send through the event details you have, and we’ll help format the wording so it looks polished and appropriate for the design. You don’t need to have everything perfectly written before ordering.

I love a design, but I need it for a different occasion. Is that possible?

In most cases, yes. Many of our designs can be adapted for birthdays, weddings, showers, business events, holiday parties, graduations, and other celebrations. Just include the wording and occasion you need when ordering, and we’ll customize the design to suit your event.

I’m nervous about ordering invitations online. How do I know they’ll look right?

That’s exactly why printed orders include a proof before printing. You’ll be able to review the design with your own wording and request changes before approval. We want you to feel confident before your invitations go to print.

What happens if I notice a mistake on my proof?

If you notice a mistake on your proof, just let us know before approving it and we’ll update the file for you. Please review your proof carefully, as printed orders move into production after approval.

How long does the process take?

Personalized designs usually take around 1–2 business days to prepare. Once your proof is approved, printing typically takes around 2 business days, with slightly longer production times during busy periods such as Christmas. Shipping time depends on the shipping method selected at checkout. 

Do I have to edit the design myself?

For printed orders, no — we personalize the design for you. For digital templates, you’ll edit the file yourself using Templett, which you can access through your browser after purchase. 

Can I order a sample before placing a full order?

Yes. If you’d like to see the print quality, paper, and overall look before ordering a full set, you can order a printed invitation sample here. 

Samples are not personalized, but they’re a helpful way to feel more confident before placing a larger order.

What should I do if I need invitations quickly?

If you need invitations quickly, the fastest option is usually a digital template, if one is available for the design you love. Digital templates can be accessed shortly after purchase and downloaded as a PDF, JPEG, or PNG.

For printed invitations, please allow time for personalization, proofing, printing, and shipping. Faster shipping options are available at checkout.

If you need something urgently and a digital template is not available for your chosen design, please contact us before ordering. In some cases, we may be able to prepare a custom digital file for you to print locally or at home. This is a custom service, priced separately from our ready-made digital templates, and availability depends on the design and timeframe.

Can I read reviews before ordering?

Yes. You can read reviews from our customers on our website and on our Etsy shop. Claudia Owen has been creating invitations and stationery for many years, with thousands of orders placed through Etsy and on our own website.

You can also find selected Claudia Owen digital invitation designs on Greenvelope.

For the best range of printed invitations, stationery, matching cards, and customization options, we recommend ordering directly through our website.

Ready to get started? Browse our printed invitations, shop digital invitations, or contact us if you need help choosing the best option for your event.

FAQ - DIGITAL FILES

How do I edit my digital file?

Shortly after completing your purchase, you will receive an email from Templett, our user-friendly editing application that operates directly in your web browser - there is no need to download anything. In the email, you will find a link to activate your account and gain access to your file.

 

Please be sure to read through the listing in its entirety, as it includes important details about the design's size and any non-editable sections.

For your convenience, we have also included a demo link in the product description that provides a closer look at the template and demonstrates how the editing process works.

Can I edit my file before I make a purchase?

 

Make sure to try out the demonstration link included in the product listing to see how the editing process works and to identify any design elements that may not be editable. This will allow you to assess the product thoroughly before placing your order.

I've used Templett before. What happens now?

 

If you already have an active Templett account, simply log in after placing your order to see your new purchase. To ensure that your purchase is added to your existing account, be sure to use the same email address that Templett has on file when placing your order.

How long do I have to use my digital file?

 

Upon purchase, all template files will be accessible to you for 1 year. If you wish to continue using the file after this period, you will need to repurchase the template.

I need my invitations today. Is a digital template the best option?

 

Yes, if a digital template is available for the design you love, this is usually the fastest option. Digital templates can be accessed shortly after purchase and downloaded as a PDF, JPEG, or PNG to share digitally or print at home or locally.

 

I've never used Templett before. Can you give me a little introduction? 

This video will introduce you to the Templett design area  https://www.youtube.com/watch?v=VGGGDD-0Lf8

This video will show you how to upload elements and images into your design
https://www.youtube.com/watch?v=a0hbGj8s1pE

This video will show you how to download your design 
https://www.youtube.com/watch?v=dJYTZK6LVfQ 

 

This video will show you how to edit text boxes in Templett
https://www.youtube.com/watch?v=enbNLCYrkdQ

 

This video will show you how to use glyphs in Templett
https://www.youtube.com/watch?v=B5yD9CDjucg

 

This video will show you what is a bleed and when you need to use it
https://www.youtube.com/watch?v=9sZ4eapV0bQ 

 

This video will give you an introduction on how to edit your file on your phone
https://www.youtube.com/watch?v=6iwolydScSM

Where can I print my files?

You can print your files at home, at your local print shop, you can use my recommended printer or I can print the items for you. 

If you would like me to print the items for you, just simply look for the printed version in the shop and I'll print and have the items delivered to you. 

My recommended printer is:
https://printsoflove.com/ref/claudia_owen/

But you can also try printing them at Fedex:
https://www.office.fedex.com/

You can also try printing them at Walgreens:
https://photo.walgreens.com/store/All-Cards

Printing posters at Walgreens:
https://photo.walgreens.com/store/poster-details?tab=photo_Posters-Posters#/

Printing posters at FedEx:
https://www.office.fedex.com/default/posters.html

 

How do I insert a photo in Templett?

In Templett, on the left hand side, click on "Elements" then click on the cloud and upload your photo. Once your photo has been uploaded, click on the photo you uploaded and it will appear on the template.

 

The following video shows you how to upload a photo, erase the existing photo, set the photo as the background, resize it to fit the window, crop it, and download the file using Templett. https://youtu.be/JC8K1xraY3Q

 

How do I insert a logo in Templett? 

In Templett, on the left-hand side, click on "Elements", click on the cloud with the arrow icon, and upload your file. Once your file has been uploaded, click on it, and it will appear on the template. Then you can re-size it and move it around. 

 

We have also created a video to show you how to upload your logo using Templett https://youtu.be/aIJcZCDeCQo

 

How do I print multiple designs on one sheet using Templett? 

In Templett, you have to select PDF as the download option and then turn on "Save Paper", “Show Bleed” and “Show Trim Marks”. Then select the paper that you will be printing on (Letter or A4 size). After that, click on Create PDF, and that’s all! Templett will place a number of labels on 1 sheet

 

How do I save the invitation on my phone?

Once you finish editing the invitation, download a PNG or JPEG file and send it to your email as an attachment. Open the email and its attachment on your phone, then save the file as a photo. Once the image has been saved as a photo, you can text it to your guests

 

FAQ - PRINTED ORDERS

 

Can I track my order?

Upon shipment of your order, you will receive a tracking number that can be used to track the delivery status of your package. This applies to all printed orders. Simply use your tracking number to view the expected delivery date for your order.

 

Where do you ship to?

 

At this time, we can only offer shipping services within the United States.

What are your shipping rates?

 

We are delighted to offer free standard shipping for all orders within the United States. If you wish to expedite your shipping, you can do so during checkout.

How long will it take for my printed items to arrive?

 

We take great pride in the personalized service we offer for all our items, and we strive to ensure that each one is designed to perfection. Our typical design time for personalized items is approximately 1-2 business days. However, should multiple revisions be necessary, this may require additional time.

Rest assured, we understand the importance of timely delivery for our customers and strive to complete your personalized items as quickly as possible. Once your design is finalized, we will send it to print, which typically takes 2 business days.

Please note that during busy periods such as Christmas, printing time may be slightly longer, usually around 3 business days.

Once your items are ready for shipping, delivery times will vary by shipping method, ranging from 1-5 business days.

 

 

I like the invitation, but I want to change the occasion is for. Is that possible?

 

FAQ - ALL OTHER QUESTIONS

 

Can I get a discount? 

 

Yes. First-time customers can receive 10% off their first order by joining our mailing list. Subscribers may also receive occasional exclusive offers, updates, and early access to new designs.

Please sign up at https://signup.claudiaowen.com/mailinglist to take advantage of these exclusive offers.

 

Do you offer design services? 

 

We understand that you may have a unique idea in mind that you can't find anywhere else. That's why we offer custom design services to bring your vision to life. We're happy to discuss your needs and create a one-of-a-kind design just for you.

Additionally, we offer printing services for a variety of items. If you prefer, we can also provide you with the artwork, and you can handle the printing yourself. Just send us a message, and we'll be happy to discuss your options.

 

 

I need other matching designs for my event. Can you help? 

 

Certainly! We offer a wide range of matching designs for your event, helping you create the perfect party atmosphere. Here are some of the items we can create for you:

• Signage, such as welcome signs and directions
• Menus
• Table numbers
• Place cards
• Event programs
• Thank you cards (folded or flat cards)
• Information cards
• RSVP cards
• Stickers in round, rectangular, square, and various sizes
• Return address labels
• Gift tags
• Notepads in different sizes
• Books with case-bound covers or hardcover wire-o notebooks
• Journals with case-bound covers
• Folders
• Binders
• Clipboards
• Mugs that can also be used as party favors
• Wrapping paper
• Magnets

Please let us know what you need and we'll be happy to create custom designs to match your event.

What kind of designs do you have? 

 

We offer a diverse range of designs for various events and occasions. Our collection includes designs for:

• Engagement Parties 
• Engagement Announcements
• Rehearsal Dinners 
• Bridal Showers
• Bachelor / Bachelorette Parties
• Anniversary Parties
• Adult Birthday Parties
• Kids Birthday Parties
• Birth Announcements
• Baby Showers
• Pregnancy Announcements
• Bar / Bat Mitzvah
• Baptism / Christening Invitations
• Graduation Announcements
• Graduation Parties
• Weddings
• Save the Dates Cards
• Thank You Cards
• Marriage Announcements - Elopement Announcements 
• Cocktail Parties
• Barbecues
• Christmas Parties
• New Year's Parties
• Thanksgiving Celebrations
• 4th of July Celebrations
• Easter Celebrations 
• Cinco De Mayo Parties 
• Halloween Invitations 
• Celebration of Life, Memorial Invitations 
• Housewarming Parties
• Moving announcements
• Professional Events
• Business Save the Dates
• Business Invitations
• Gala parties
• Open House
• Golf Events
• Retirement Parties
• Grand Opening
• Happy Hour
• Dinner Invitations

Do you have wording examples or invitation advice?

Yes. If you need help with invitation wording, etiquette, RSVP details, gift wording, or party planning details, you can visit our blog for helpful guides and examples.

Our blog includes wording ideas for birthdays, weddings, baby showers, housewarming parties, thank you cards, and other special occasions.

Where else can I find Claudia Owen?

You can find Claudia Owen invitations and stationery on our website, Etsy, Amazon, Greenvelope, Instagram, Facebook, and Pinterest.

For the widest range of printed invitations, digital invitations, stationery, matching cards, and customization options, we recommend ordering directly through our website. You can also visit our Etsy shop to read customer reviews, browse selected stationery items on Amazon, view selected digital invitation designs on Greenvelope, or follow us on social media for new designs and inspiration.