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Free standard shipping on all US orders! Order your Father's Day gifts by June 5th 2024
Order your Father's Day gifts by June 5th 2024

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FAQ

FAQ - DIGITAL FILES

How do I edit my digital file?

Shortly after completing your purchase, you will receive an email from Templett, our user-friendly editing application that operates directly in your web browser - there is no need to download anything. In the email, you will find a link to activate your account and gain access to your file.

Please be sure to read through the listing in its entirety, as it includes important details about the design's size and any non-editable sections.

For your convenience, we have also included a demo link in the product description that provides a closer look at the template and demonstrates how the editing process works.

Can I edit my file before I make a purchase?

Make sure to try out the demonstration link included in the product listing to see how the editing process works and to identify any design elements that may not be editable. This will allow you to assess the product thoroughly before placing your order.

I've used Templett before. What happens now?

If you already have an active Templett account, simply log in after placing your order to see your new purchase. To ensure that your purchase is added to your existing account, be sure to use the same email address that Templett has on file when placing your order.

How long do I have to use my digital file?

Upon purchase, all template files will be accessible to you for a duration of 1 year. If you wish to continue using the file after this period, you will need to repurchase the template.

I need my invitations today. Can you help?

If you require your invitations urgently, we recommend opting for a digital file which can be accessed within minutes of purchase. Our digital files are available in PDF, JPEG, and PNG formats and can be conveniently shared via email, text message, or printed at home or your local print shop.

I've never used Templett before. Can you give me a little introduction? 

This video will introduce you to the Templett design area  https://www.youtube.com/watch?v=VGGGDD-0Lf8

This video will show you how to upload elements and images into your design
https://www.youtube.com/watch?v=a0hbGj8s1pE

This video will show you how to download your design 
https://www.youtube.com/watch?v=dJYTZK6LVfQ 

This video will show you how to edit text boxes in Templett
https://www.youtube.com/watch?v=enbNLCYrkdQ

This video will show you how to use glyphs in Templett
https://www.youtube.com/watch?v=B5yD9CDjucg

You can print your files at home, at your local print shop, you can use my recommended printer or I can print the items for you. 

If you would like me to print the items for you, just simply look for the printed version in the shop and I'll print and have the items delivered to you. 

My recommended printer is:
https://printsoflove.com/ref/claudia_owen/

But you can also try printing them at Fedex:
https://www.office.fedex.com/

You can also try printing them at Walgreens:
https://photo.walgreens.com/store/All-Cards

Printing posters at Walgreens:
https://photo.walgreens.com/store/poster-details?tab=photo_Posters-Posters#/

Printing posters at FedEx:
https://www.office.fedex.com/default/posters.html

How do I insert a photo in Templett?

In Templett, on the left hand side, click on "Elements" then click on the cloud and upload your photo. Once your photo has been uploaded, click on the photo you uploaded and it will appear on the template.

The following video shows you how to upload a photo, how to erase the existing photo, how to send the photo to the background, how to resize the photo to fit it in the window, how to crop the photo, and how to download the file using Templett. https://youtu.be/JC8K1xraY3Q

How do I insert a logo in Templett? 

In Templett, on the left hand side, click on "Elements", click on the cloud with the arrow icon and upload your file. Once your file has been uploaded click on it and it will appear on the template. Then you can re-size it and move it around. 

We have also created a video to show you how to upload your logo using Templett https://youtu.be/aIJcZCDeCQo

How do I print multiple designs in one sheet using Templett? 

In Templett, you have to select PDF as the download option and then turn on "Save Paper", “Show Bleed” and “Show Trim Marks”. Then select the paper that you will be printing on (Letter or A4 size). After that, click on create PDF and that’s all! Templett will place a number of labels on 1 sheet

How to save the invitation in my phone?

Once you finish editing the invitation, download a png or jpeg file and send it to your email as an attachment. Open the email and the attachment on your phone and save the file on your phone as a photo. Once the image has been saved as a photo, you can text it to your guests

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FAQ - PRINTED ORDERS

Can I track my order?

Upon shipment of your order, you will receive a tracking number which can be used to track the delivery status of your package. This applies to all printed orders. Simply use your tracking number to obtain information about the expected delivery date of your order.

Where do you ship to?

At this time, we are only able to offer shipping services within the United States.

What are your shipping rates?

We are delighted to offer free standard shipping for all orders within the United States. If you wish to expedite your shipping, you will have the option to do so during the checkout process.

How long will it take for my printed items to arrive?

We take great pride in the personalized service we offer for all our items, and we strive to ensure that each one is designed to perfection. Our typical design time for personalized items is approximately 1-2 business days. However, should multiple revisions be necessary, this may require additional time.

Rest assured, we understand the importance of timely delivery for our customers, and we endeavor to complete your personalized items as quickly as possible. Once your design is finalized, we will send it to print, which typically takes 2 business days.

Please note that during busy periods such as Christmas, printing time may be slightly longer, usually around 3 business days.

Once your items are ready for shipping, delivery times will vary depending on the shipping method you have selected, ranging from 1-5 business days.

I like the invitation, but I want to change the occasion is for. Is that possible?

We would be more than happy to customize the invitation to fit your specific needs! The wording on the invitation is just an example and can be changed to whatever occasion you desire. Our design team can work with you to make any necessary changes such as adding your logo, altering text, and changing colors to match your vision. If you have any other requests, please don't hesitate to reach out to us. We are always here to help!

Can you do my invitations in Spanish?

Absolutely! We would love to assist you with your Spanish invitations. Our team is fluent in Spanish and can assist you with any translation needs. We can customize your invitations to have the wording in Spanish, English, or a combination of both. Just let us know your preferences and we will make it happen. Please feel free to contact us to discuss your specific needs and we will be happy to help.

Can you print real foil?

Absolutely! We offer the option to print real foil on your invitations. Our foil invitations are available in a variety of colors including metallized gold, matte gold, metallized silver, matte silver, copper, and rose gold. However, please note that there is a minimum order of 50 invitations and pricing starts at around $350. To get a quote or discuss further, please don't hesitate to reach out to us. We'll be happy to help you create stunning, personalized invitations.

Real foil and imitation foil. What's the difference?

Real foil has a shiny and reflective surface, while imitation foil is created using a gold image and is printed digitally. While the imitation foil option is more affordable, real foil provides a higher-end look and feel. Our invitations listed in the shop currently use imitation foil, but we do offer real foil as an option as well. Foil invitations pricing starts at around $350 for 50 invitations. Please feel free to get in touch with us for a quote and to discuss your options further.

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FAQ - ALL OTHER QUESTIONS

Can I get a discount? 

Thank you for considering purchasing from us! We currently offer a special discount for first-time customers. When you join our mailing list, you will receive 10% off your first order! Additionally, by subscribing to our email list, you will receive exclusive discounts and early access to new designs. Our email subscribers are also the first to hear about our juicy discounts, which can be as high as 30% off!

Please sign up at https://signup.claudiaowen.com/mailinglist to take advantage of these exclusive offers.

Do you offer design services? 

We understand that you may have a unique idea in mind that you can't find anywhere else. That's why we offer custom design services to bring your vision to life. We're happy to discuss your needs and create a one-of-a-kind design just for you.

Additionally, we offer printing services for a variety of different items. If you prefer, we can also provide you with the artwork and you can handle the printing yourself. Just send us a message and we'll be happy to discuss your options.

I need other matching designs for my event. Can you help? 

Certainly! We offer a wide range of matching designs for your event to help you create the perfect party atmosphere. Here are some of the items we can create for you:

  • Signage, such as welcome signs and directions
  • Menus
  • Table numbers
  • Place cards
  • Event programs
  • Thank you cards (folded or flat cards)
  • Information cards
  • RSVP cards
  • Stickers in round, rectangular, square, and various sizes
  • Return address labels
  • Gift tags
  • Notepads in different sizes
  • Books with case-bound covers or hardcover wire-o notebooks
  • Journals with case-bound covers
  • Folders
  • Binders
  • Clipboards
  • Mugs that can also be used as party favors
  • Wrapping paper
  • Magnets

Please let us know what you need and we'll be happy to create custom designs to match your event.

    What kind of designs do you have? 

    We offer a diverse range of designs that cater to various events and occasions. Our collection includes designs for:

    • Engagement Parties 
    • Engagement Announcements
    • Rehearsal Dinners 
    • Bridal Showers
    • Bachelor / Bachelorette Parties
    • Anniversary Parties
    • Adult Birthday Parties
    • Kids Birthday Parties
    • Birth Announcements
    • Baby Showers
    • Pregnancy Announcements
    • Bar / Bat Mitzvah
    • Baptism / Christening Invitations
    • Graduation Announcements
    • Graduation Parties
    • Weddings
    • Save the Dates Cards
    • Thank You Cards
    • Marriage Announcements - Elopement Announcements 
    • Cocktail Parties
    • Barbecues
    • Christmas Parties
    • New Year's Parties
    • Thanksgiving Celebrations
    • 4th of July Celebrations
    • Easter Celebrations 
    • Cinco De Mayo Parties 
    • Halloween Invitations 
    • Celebration of Life, Memorial Invitations 
    • Housewarming Parties
    • Moving announcements
    • Professional Events
    • Business Save the Dates
    • Business Invitations
    • Gala parties
    • Open House
    • Golf Events
    • Retirement Parties
    • Grand Opening
    • Happy Hour
    • Dinner Invitations